Warranty

    What Does This Limited Warranty Cover?

    Desktronic warrants to the original consumer purchaser that its products are free from defects in materials and workmanship under normal installation, use, service, and maintenance. This Limited Warranty applies for the following periods from the date of original purchase, depending on the specific product:

    Last updated: June 9, 2026

    Warranty Length Products
    15 Year Warranty

    All height adjustable desks or frames purchased on or after June 9, 2026 include a limited, non-transferable warranty for a period of 15 years for all metal and mechanical parts and components, excluding motors and electrical components of:
    5 Year Warranty

    All height adjustable desks and frames purchased on or after June 9, 2026 include a limited, non-transferable warranty for a period of 5 years for all motors and electrical components, all desktops of:
    3 Year Warranty
    2 Year Warranty
    1 Year Warranty

    What Are Your Remedies?

    If a product covered by this Limited Warranty is found to be defective during the warranty period, Desktronic will, at its option and at no charge to the consumer, repair or replace the defective part(s) or replace the product or the affected portion of the product.

    If Desktronic determines that repair or replacement is not practical or cannot be completed within a reasonable time, Desktronic may elect to refund the purchase price paid by the consumer in exchange for the return of the product.

    Replacement products will be shipped at no cost to consumers within the UK mainland only (excluding the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Channel Islands, and other offshore UK territories). For shipments to addresses outside these areas, the consumer is responsible for applicable shipping costs.

    Repair or replacement (or, in limited circumstances, refund of the purchase price) is the consumer's sole and exclusive remedy under this Limited Warranty. Desktronic does not assume, and does not authorise any person to assume on its behalf, any other obligation or liability in connection with the product.

    What Is Not Covered?

    This Limited Warranty does not cover defects or damage resulting from:

    1. conditions, malfunctions, or damage not caused by defects in materials or workmanship;
    2. normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident, or alteration;
    3. use of accessories or products not manufactured or approved by Desktronic;
    4. failure to follow instructions or guidelines relating to the product's intended use.

    This limited warranty does not apply if the product is returned with removed, damaged, or tampered labels, or if the product has been modified, including removal of any component or external cover.

    How to Obtain Warranty Service

    To obtain warranty service, you must contact Desktronic at info@desktronic.co.uk during the warranty period and in compliance with the terms of this Limited Warranty. You will be required to provide a sales receipt or other proof of purchase showing the date and place of purchase.

    Implied Warranties & Limitation of Damages

    Except to the extent prohibited by applicable law, any implied warranty, including the implied warranty of satisfactory quality, shall be limited in duration to the duration of this warranty, and Desktronic shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits or revenue, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if Desktronic has been advised of the possibility of such damages.

    This warranty is provided in addition to your statutory rights as a consumer under UK consumer law (including the Consumer Rights Act 2015) and does not affect those rights.