General Terms & Conditions



    I. SCOPE, CONTRACT LANGUAGE


    1. These General Terms and Conditions (GTC) apply to and become part of the contracts concluded between you and us, Desktronic UAB, Naujoji g. 2, LT-89101, Mazeikiai, Lithuania, through our online shop at https://desktronic.co.uk.

    2. These General Terms and Conditions (GTC) apply only if you are acting as a consumer as defined in Sections 2 and 3 of the Consumer Rights Act 2015.


    II. PRIORITY OF MANDATORY CONSUMER PROTECTION REGULATIONS


    Should the contract concluded with you and/or these GTC contain provisions that, at the time of concluding the contract with you,

    - contradict mandatory consumer protection regulations, or
    - restrict your rights under mandatory consumer protection regulations through the contract concluded with you and/or these GTC,

    the relevant provision will not apply and will be replaced by the mandatory consumer protection regulation. The remaining provisions of the contract concluded with you and/or these GTC will remain valid and continue to be part of our contractual relationship with you.


    III. NOTICE OF NON-PARTICIPATION IN DISPUTE RESOLUTIONS


    The European Commission provides a platform for online dispute resolution (ODR), which is available at http://ec.europa.eu/consumers/odr. Our email address is info@desktronic.co.uk.

    We are neither willing nor obliged to participate in dispute resolution procedures before a consumer arbitration board.


    Contract Conclusion


    1. The presentation of goods in our online shop does not constitute a legally binding offer from us, UAB Desktronic. Instead, our offer is an invitation to you (invitatio ad offerendum) to place an order with us.

    2. By clicking the "Place Order" button during the checkout process, you are making a binding offer to purchase the goods displayed in the order summary.

    3. If you receive an order confirmation from us after submitting your order, this does not yet constitute acceptance of your contractual offer. We only accept your offer, and a contract between you and us is only formed, once we confirm your order through a separate email or dispatch the goods.


    Storage of Contract Text


    The contract provisions, including details specifically on
    - the ordered goods,
    - the prices of the goods,
    - the delivery times,
    - these GTC, and
    - the cancellation policy

    will be sent to you via email upon our acceptance of your offer (Section IV, paragraph 3 of these GTC). We are not obligated to store the contract provisions sent to you via email in the same form as they were sent to you. If you wish to keep the contract provisions permanently, we recommend that you either print them out or save them permanently in another suitable manner.

    Processing, Use, and Deletion of Your Data

    We collect and process your personal data when you provide it to us

    1. when opening your customer account, or
    2. for the execution of a contract.

    Which data is collected and whether the input is required or optional and voluntary can be seen from the respective input form.

    1. Use of Your Data After the End of the Business Relationship

    Once your business relationship with us has ended, we are only permitted to use the data you have provided for contract processing purposes. After the complete processing of the contract or the deletion of your customer account, we will block your data in compliance with tax and commercial law retention periods and delete it after these periods expire. We will only continue to use your data if you consent to further use after requesting deletion or if a legally permissible further use of your data has been reserved by us, which we will inform you of if necessary.

    2. Data Sharing with Service Providers

    To fulfill the contract with you, we work with service providers who support us wholly or partially in meeting our obligations to you. Information and certain personal data of yours will be transmitted to these service providers. Data transfer is always limited to the necessary extent so that the service provider can perform their duties in processing the contract. Specifically,

    - appointed transport companies receive the data required for the delivery of the goods,
    - appointed financial institutions and payment service providers receive the data necessary for processing the payment.

    3. Newsletter Subscription

    If you have subscribed to our newsletter, we will regularly send you information about our offerings. By subscribing, you give us your consent to use the data you entered for advertising purposes, and we use this data exclusively for advertising requests from you. You can revoke your consent at any time by notifying us. In this case, you will be immediately removed from our newsletter distribution list. Paragraph 2 applies accordingly.

    4. No Unsolicited Advertising

    If we have obtained your email address during the course of your order without you explicitly subscribing to our newsletter, you will not receive any advertising information from us – we respect your privacy!


    VI. PROMOTIONS AND OFFER CODES


    Desktronic may offer various promotions to qualified consumers, including discounts on selected items, through various communication and advertising channels. These special offers can be redeemed with a purchase on the Desktronic website, subject to availability and specific terms and conditions set by Desktronic itself.


    Eligibility and Verification


    Promotions may be targeted at new customers or all customers, as specified in the promotion details. A customer is considered a new customer if they have not made any purchases on the Desktronic website. Additionally, new customer status applies for 30 days after the first purchase. Customers who have not made a purchase in the last five years regain new customer status. Desktronic verifies the eligibility of a new customer based on the email address provided at checkout.


    Duration and Validity


    Promotion dates can be announced through various channels, including the Desktronic homepage, advertisements, social media, and email communications. Promotions may have an expiration date, and Desktronic reserves the right to change or terminate promotions at any time without prior notice.


    Compliance


    By participating in a promotion, customers agree to comply with all terms and conditions set by Desktronic.


    VII. PAYMENT TERMS


    The goods remain our property until full payment is made. If you are in default with the payment for more than 10 days, we have the right to withdraw from the contract and demand the return of any goods already delivered.


    Delivery Conditions


    We deliver the goods in accordance with the agreements made with you. This includes, in particular:
    - the delivery time agreed upon with you,
    - the agreement on which transport company we will use to ship the goods to you,
    - the agreement on whether and to what extent you will bear the costs for packaging and shipping (shipping costs).


    Right of Withdrawal; Return Policy


    We provide you with the following information about your right of withdrawal. You will be informed about this as part of the ordering process and in these GTC as follows:


    Right of Withdrawal


    You have the right to withdraw from this contract within 30 days without giving any reason.

    The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

    To exercise your right of withdrawal, you must inform us

    UAB Desktronic
    Naujoji g. 2
    LT-89101 Mazeikiai
    Company code: 166648269
    VAT ID: GB364430115
    Email: info@desktronic.co.uk

    by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.

    To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

    VII. MOBILE MESSAGING SERVICE

    The Desktronic mobile message service (the "Service") is operated by Desktronic ("Desktronic", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

    By consenting to Desktronic's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Desktronic through your wireless provider to the mobile number you provided. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, special offers, and other marketing communications (e.g., cart reminders).

    You understand that you do not have to sign up for this programme in order to make any purchases, and your consent is not a condition of any purchase with Desktronic. Your participation in this programme is completely voluntary.

    We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your mobile network provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your mobile network provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your mobile network provider.

    You may opt out of the Service at any time. Text the single keyword command STOP to Desktronic or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Desktronic mobile message programmes and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programmes by following the instructions provided in their respective mobile terms.

    For Service support or assistance, text HELP to Desktronic or email info@desktronic.co.uk.

    We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

    The mobile network providers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the programme with your new number.

    To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

    We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.