I. SCOPE, CONTRACT LANGUAGE
1. These General Terms and Conditions (GTC) apply to and become part of the contracts concluded between you and us, Desktronic UAB, Naujoji g. 2, LT-89101, Mazeikiai, Lithuania, through our online shop at https://desktronic.co.uk.
2. These General Terms and Conditions (GTC) apply only if you are acting as a consumer as defined in Sections 2 and 3 of the Consumer Rights Act 2015.
II. PRIORITY OF MANDATORY CONSUMER PROTECTION REGULATIONS
Should the contract concluded with you and/or these GTC contain provisions that, at the time of concluding the contract with you,
- contradict mandatory consumer protection regulations, or
- restrict your rights under mandatory consumer protection regulations through the contract concluded with you and/or these GTC,
the relevant provision will not apply and will be replaced by the mandatory consumer protection regulation. The remaining provisions of the contract concluded with you and/or these GTC will remain valid and continue to be part of our contractual relationship with you.
III. NOTICE OF NON-PARTICIPATION IN DISPUTE RESOLUTIONS
The European Commission provides a platform for online dispute resolution (ODR), which is available at http://ec.europa.eu/consumers/odr. Our email address is info@desktronic.co.uk.
We are neither willing nor obliged to participate in dispute resolution procedures before a consumer arbitration board.
Contract Conclusion
1. The presentation of goods in our online shop does not constitute a legally binding offer from us, UAB Desktronic. Instead, our offer is an invitation to you (invitatio ad offerendum) to place an order with us.
2. By clicking the "Place Order" button during the checkout process, you are making a binding offer to purchase the goods displayed in the order summary.
3. If you receive an order confirmation from us after submitting your order, this does not yet constitute acceptance of your contractual offer. We only accept your offer, and a contract between you and us is only formed, once we confirm your order through a separate email or dispatch the goods.
Storage of Contract Text
The contract provisions, including details specifically on
- the ordered goods,
- the prices of the goods,
- the delivery times,
- these GTC, and
- the cancellation policy
will be sent to you via email upon our acceptance of your offer (Section IV, paragraph 3 of these GTC). We are not obligated to store the contract provisions sent to you via email in the same form as they were sent to you. If you wish to keep the contract provisions permanently, we recommend that you either print them out or save them permanently in another suitable manner.
Processing, Use, and Deletion of Your Data
We collect and process your personal data when you provide it to us
1. when opening your customer account, or
2. for the execution of a contract.
Which data is collected and whether the input is required or optional and voluntary can be seen from the respective input form.
1. Use of Your Data After the End of the Business Relationship
Once your business relationship with us has ended, we are only permitted to use the data you have provided for contract processing purposes. After the complete processing of the contract or the deletion of your customer account, we will block your data in compliance with tax and commercial law retention periods and delete it after these periods expire. We will only continue to use your data if you consent to further use after requesting deletion or if a legally permissible further use of your data has been reserved by us, which we will inform you of if necessary.
2. Data Sharing with Service Providers
To fulfill the contract with you, we work with service providers who support us wholly or partially in meeting our obligations to you. Information and certain personal data of yours will be transmitted to these service providers. Data transfer is always limited to the necessary extent so that the service provider can perform their duties in processing the contract. Specifically,
- appointed transport companies receive the data required for the delivery of the goods,
- appointed financial institutions and payment service providers receive the data necessary for processing the payment.
3. Newsletter Subscription
If you have subscribed to our newsletter, we will regularly send you information about our offerings. By subscribing, you give us your consent to use the data you entered for advertising purposes, and we use this data exclusively for advertising requests from you. You can revoke your consent at any time by notifying us. In this case, you will be immediately removed from our newsletter distribution list. Paragraph 2 applies accordingly.
4. No Unsolicited Advertising
If we have obtained your email address during the course of your order without you explicitly subscribing to our newsletter, you will not receive any advertising information from us – we respect your privacy!
VI. PROMOTIONS AND OFFER CODES
Desktronic may offer various promotions to qualified consumers, including discounts on selected items, through various communication and advertising channels. These special offers can be redeemed with a purchase on the Desktronic website, subject to availability and specific terms and conditions set by Desktronic itself.
Eligibility and Verification
Promotions may be targeted at new customers or all customers, as specified in the promotion details. A customer is considered a new customer if they have not made any purchases on the Desktronic website. Additionally, new customer status applies for 30 days after the first purchase. Customers who have not made a purchase in the last five years regain new customer status. Desktronic verifies the eligibility of a new customer based on the email address provided at checkout.
Duration and Validity
Promotion dates can be announced through various channels, including the Desktronic homepage, advertisements, social media, and email communications. Promotions may have an expiration date, and Desktronic reserves the right to change or terminate promotions at any time without prior notice.
Compliance
By participating in a promotion, customers agree to comply with all terms and conditions set by Desktronic.
VII. PAYMENT TERMS
The goods remain our property until full payment is made. If you are in default with the payment for more than 10 days, we have the right to withdraw from the contract and demand the return of any goods already delivered.
Delivery Conditions
We deliver the goods in accordance with the agreements made with you. This includes, in particular:
- the delivery time agreed upon with you,
- the agreement on which transport company we will use to ship the goods to you,
- the agreement on whether and to what extent you will bear the costs for packaging and shipping (shipping costs).
Right of Withdrawal; Return Policy
We provide you with the following information about your right of withdrawal. You will be informed about this as part of the ordering process and in these GTC as follows:
Right of Withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us
UAB Desktronic
Naujoji g. 2
LT-89101 Mazeikiai
Company code: 166648269
VAT ID: GB364430115
Email: info@desktronic.co.uk
by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
