How returns work
1. Contact us
To begin the return process, please contact our customer support team at: info@desktronic.co.uk
Please include the following in your email:
Order number
Reason of return
Your address
Your contact information
2. Prepare your package
We'll arrange a courier to collect your order from your delivery address, free of charge.
Disassemble the product
Repackage it to the original box
Wait for the courier to arrive
3. Receive a refund
Your refund goes back to your original payment method. We process it within 5 business days of receiving your return – your bank may take a few additional days after that.
Once it's done, you'll receive a confirmation email.
Quick solutions for defects
In most cases we can sort it with a single part.
- Replacement part: we'll ship the specific part directly from our warehouse. Most parts arrive within 3–5 business days.
- Full replacement: if the item can't be fixed with a part, we'll arrange a full replacement at no cost to you.
- Refund: if you'd prefer a refund instead, we'll process it the same way as a standard return.
Frequently asked questions
- Desks and Cable Management Pro have a 5-year warranty.
- Chairs come with a 3-year warranty.
- Desk drawer, Monitor arm, Cable tray, Magnetic cable channel, and Tabletop are covered by a 2-year warranty.
- Premium ergonomic office chair wheels include a 1-year warranty.
If you’re not happy with your product, you can return it within 30 days for a full refund. We’ll cover all delivery and return charges.
Yes, you can. Buying in bulk isa great wayto give your office a consistent look and save money. For more information, please visit our B2B page.
We know putting things together can be a bit of a bother. No worries – while we can’t put your order together before delivery, we’ve made the process easy with simple instructions and an online guide. You’ll be sorted in no time.
At the moment, we deliver our products to Germany and Austria (desktronic.de), France (desktronic.fr), Poland (desktronic.pl), the Netherlands (desktronic.nl), Belgium (desktronic.be), Denmark (desktronic.dk), Sweden (desktronic.se), Lithuania (desktronic.lt), the USA (desktronic.com), and the UK (desktronic.co.uk), and we’re adding more countries soon! If you’re after a bigger order, just drop us an email (info@desktronic.co.uk), and we’ll do our best to sort shipping for any countries not listed.