FREE SHIPPING AND RETURNS
FREE SHIPPING AND RETURNS
At Desktronic, we stand behind the quality and durability of our products. However, we understand that sometimes things don’t go as planned. Our Returns & Refunds Policy is designed with your convenience in mind, offering a smooth process should you need to return your product.
To begin the return process, please contact our customer support team at: info@desktronic.co.uk.
We will review your application within 24 hours.
Desktronic covers the cost of return shipping. Upon initiating a return, we will send you pre-paid return labels or arrange for a courier to pick up the item directly from your location.
Instructions:
Inspection and approval:
After receiving your return, a refund will be initiated to your original payment method. On average it takes 5-10 business days for the return to arrive.
Refund timeline:
Please allow up to 5 business days for the refund to be processed by your bank or credit card company.
In the case of a defective item, we aim to resolve the issue promptly. We can send a replacement part directly from our German warehouse, minimizing wait times and ensuring a quick resolution to any issues.
