At Desktronic, we stand behind the quality and durability of our products. However, we understand that sometimes things don’t go as planned. Our Returns & Refunds Policy is designed with your convenience in mind, offering a smooth process should you need to return your product.
To begin the return process, please contact our customer support team at: info@desktronic.co.uk.
We will review your application within 24 hours.
Desktronic covers the cost of return shipping. Upon initiating a return, we will send you pre-paid return labels or arrange for a courier to pick up the item directly from your location.
Instructions:
Inspection and approval:
After receiving your return, a refund will be initiated to your original payment method. On average it takes 5-10 business days for the return to arrive.
Refund timeline:
Please allow up to 5 business days for the refund to be processed by your bank or credit card company.
In the case of a defective item, we aim to resolve the issue promptly. We can send a replacement part directly from our German warehouse, minimizing wait times and ensuring a quick resolution to any issues.
